Privacy Policy

1. Personal Information Collected

Required Information

• Email address, name, profile picture (via social login)

Optional Information

• Phone number, bio, gender, date of birth

For Paid Services

• Credit card information, payment records, bank account (for refunds)

Automatically Collected Information

• IP address, cookies, device info, visit date/time, fraud records
• Chat records within the service (for dispute resolution)
• Location information (with consent for location-based services)

2. Purpose of Use

• Member registration and management: identification, verification, fraud prevention
• Service provision: accommodation search, listing, chat connection
• Payment processing: subscription billing and refunds
• Dispute resolution: inquiries, fact verification via chat records
• Service improvement and marketing: analytics, event information (with consent)

3. Retention Period

Personal information is retained until the purpose of collection is achieved. However, certain information may be retained as required by law:

• Contract or subscription withdrawal records: 5 years
• Payment and supply records: 5 years
• Consumer complaint or dispute records: 3 years
• Website visit records: 3 months

4. Third-Party Sharing

The Company does not share personal information with third parties without consent. However, for the core function of accommodation transactions, the following may be shared with separate consent:

• Recipient: Accommodation host (or guest)
• Purpose: Booking consultation, lease contract, emergency contact
• Items: Name, phone number, (if needed) profile picture

5. Service Providers

We work with the following service providers to deliver our services:

• Supabase Inc. - Database hosting, authentication
• Vercel Inc. - Web hosting and server operation
• TossPayments - Payment processing and escrow

6. Your Rights

You may view or modify your personal information at any time, and request account deletion (consent withdrawal). Contact our customer service to exercise these rights.

7. Data Destruction

• Electronic files: Permanently deleted using methods that prevent recovery
• Paper documents: Shredded or incinerated

8. Cookies

We use cookies for login persistence, language preferences, and analytics. You can disable cookies through your browser settings, but some features may not work properly.

9. Contact

10. Dispute Resolution

For privacy-related complaints or consultations, contact:

• Personal Information Dispute Mediation Committee (www.kopico.go.kr / 1833-6972)
• Privacy Infringement Report Center (privacy.kisa.or.kr / 118)
• Supreme Prosecutors' Office Cyber Investigation (www.spo.go.kr / 1301)
• National Police Agency Cyber Bureau (cyberbureau.police.go.kr / 182)